Service, safety, and shrink behaviors — between customers.
For store ops, F&B leaders, and field training
Frontline associates won't read the email or finish the LMS module. The Gamechangers Challenge delivers daily 3-minute behaviors on their phone, designed for the 90 seconds between customers.
What every retail & hospitality leader already knows.
- Mystery shopper scores spike after training, then drift
- LMS completion ≠ behavior on the floor
- Shrink and safety incidents trace back to habit, not knowledge
- Turnover means re-teaching the same standards every quarter
What changes in 21–30 days
Sample daily prompts — tuned for your world.
Every prompt is calibrated by behavioral scientists and customized to your goal. Here's what a sample sprint looks like.
"What's the line you use to greet a customer that actually works? Share it."
"Catch a teammate giving great service today. Tell them — and us — what you saw."
"One safety or shrink behavior that's slipping on your shift. What would help?"
The dashboard your CFO will want to see.
Every sprint reports cohort-level participation, sentiment, and behavior lift — mapped to the KPIs you already own.
- Customer NPS / mystery shopper scores
- Shrink and safety incident rate
- Associate eNPS and 90-day retention
- Store-level participation
Run your first sprint next quarter.
We'll co-design the prompts with you, run the program, and hand you a dashboard your leadership team will actually read.
Book a 20-min demo